[Ep#27] 3 key points of customer service

3 key points of customer service

My guest today says, “Know your values and share your vision.”

Joining me on this show is Michelle Pascoe (CSP).

Michelle is an international speaker, accredited trainer, researcher, author and podcaster. Establishing her company Optimum, Operating Procedures & Services in 1994 she has an undeniable passion for customer service.

Working in the Hospitality industry with 70 staff, Michelle has developed a strong repertoire of “real life” customer service scenarios which she communicates to people across the world.

Michelle specialises in every aspect of service operations and processes – looking holistically at the overall impact of the customer experience.

As a speaker and trainer, Michelle combines her experience and specialised knowledge with a commitment to igniting the potential in every individual, so they can achieve outstanding results.

Today on the show, Michelle shares:

  • 3 key points of customer service
  • 3 steps on how to handle service recovery
  • How to support your team – resilience in the workplace

LISTEN NOW: 

About Michelle:

Michelle Pascoe (CSP) is an international speaker, accredited trainer, researcher, author and podcaster. Establishing her company Optimum, Operating Procedures & Services (OOPS) in 1994 she has an undeniable passion for customer service.

Working in the Hospitality industry with 70 staff, Michelle has developed a strong repertoire of “real life” customer service scenarios which she communicates to people across the world.

Michelle specialises in every aspect of service operations and processes – looking holistically at the overall impact of the customer experience.

As a speaker and trainer, Michelle combines her experience and specialised knowledge with a commitment to igniting the potential in every individual, so they can achieve outstanding results.

Contact Michelle:

YOUR SAY:

What inspired you about the message shared today? What action are you going to take within the next 24 hours?

Go ahead and share. We’d love to hear from you!

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2020-10-31T15:27:11+10:00

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